How to complain effectively about T-mobile call delivery problems

All is not well inside the Magenta Network.

My previous call delivery problem is back with a vengeance - ironically they couldn't deliver a call to me that was coming from the Cellular Telephone Industry Association (CTIA) convention floor. It wasn't due to local congestion either. They wouldn't even respond with a trouble ticket because I didn't have ALL this information at hand. Their call center did not have access to the previous trouble ticket which was in May.

This SUCKS! I will NOT port my number to the deathstar and trade call delivery problems for billing issues and god-only-knows-what-because-everything-AT&T-touches-turns-to-crap!

To be heard by T-mobile and even get your ticket escalated to anyone who gives a damn it must meet the following criteria:

* Name of the Local Exchange Carrier (LEC or landline telco) of the person making the call
* The full ten or eleven digit number of the calling party (NOTE: Listing only your desk phone number is not valid, Engineering requires the number of the calling party)
* If the call is being placed from a business phone, does the business use a PBX? If so, has the issue been investigated by the local administrator for the system?
* Name of the Long Distance provider of the person making the call
* Has the other carrier been contacted regarding the issue
* Can the customer be reached from a T-Mobile desk phone
* Is the number from a pooled, ported, or a T-Mobile LERG assigned number range? Use the Mobile Codes Table (internal link deleted) to identify pooled or T-Mobile numbers
* Has the T-Mobile number been transferred in from another carrier? If so, which carrier?
* Rebroadcast the number by calling the Number Transfer Center if the number has been ported in within the last 90 days.
* Can the originating party dial to other similar mobile numbers (If the mobile number of the customer is 1-571-555-1212 can the other party dial a similiar number such as 1-571-555-1210, etc.)

NOTE: If you are unable to resolve the issue and need to forward the trouble ticket, inform the customer that we may need to do further testing up to and including our own test calls to the phone number(s) they provided. Include the following in the notes:

* Did the customer give approval for us to do further testing with the unique examples of parties calling them that they provided?